Welcome to Deep Mala Sarees. These Terms & Conditions govern your access to and use of our website and your purchase of products from our online store.
Deep Mala Sarees is an online and offline women’s clothing store located at Arya Samaj Road, Uttam Nagar, Delhi, offering sarees, ready-made women’s wear, bridal collections, bridal lehengas, Indian ethnic wear, wedding dresses, and related products.
By accessing our website, browsing our products, placing an order, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. Use of Website
You agree to use our website only for lawful purposes and in a manner that does not:
- Violate any applicable law or regulation
- Infringe the rights of Deep Mala Sarees or any third party
- Attempt to gain unauthorised access to our website or systems
- Interfere with the operation or security of the website
- Use our website for fraudulent or misleading activities
We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices, and other information displayed on our website are accurate and up to date.
However:
- Actual product colours may vary depending on your device or screen settings.
- Minor variations in fabric, embroidery, print, colour, texture, or finishing may occur.
- Product availability may change without prior notice.
- We reserve the right to correct errors or inaccuracies in product information.
For handmade, embroidered, or traditionally crafted products, minor variations should not necessarily be considered defects.
3. Product Availability
All products displayed on our website are subject to availability.
We reserve the right to:
- Limit the quantity of products available for purchase
- Discontinue any product
- Modify product specifications
- Cancel an order if the product is unavailable or cannot be supplied
If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method, subject to our refund policy.
4. Pricing
All product prices displayed on the website are subject to change without prior notice.
The final price applicable to your order will be the price displayed at the time the order is placed, except where there is an obvious pricing or technical error.
Any applicable delivery charges, taxes, or other charges will be displayed during the checkout process where applicable.
5. Orders and Order Confirmation
When you place an order through our website, you agree to provide accurate and complete information, including your name, contact number, billing address, and delivery address.
After receiving your order, we may send an order confirmation through email, SMS, WhatsApp, phone, or another available communication method.
An order confirmation does not necessarily guarantee fulfilment. We reserve the right to cancel or reject an order in circumstances including:
- Product unavailability
- Incorrect product or pricing information
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Delivery restrictions
- Technical or payment-related issues
If an order is cancelled after payment, the eligible amount will be refunded in accordance with our applicable refund policy.
6. Payments
Payments may be made through the payment methods made available on our website.
Payments may be processed through third-party payment service providers. Deep Mala Sarees does not guarantee the availability or uninterrupted operation of any third-party payment service.
You agree to provide valid and authorised payment information when placing an order.
7. Shipping and Delivery
We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period communicated to you.
However, delivery timelines may be affected by circumstances beyond our reasonable control, including:
- Courier delays
- Weather conditions
- Public holidays
- Transportation disruptions
- Address-related issues
- Unforeseen operational circumstances
Customers are responsible for providing an accurate and complete delivery address and contact information.
If a package cannot be delivered because of an incorrect address, recipient unavailability, refusal to accept delivery, or other customer-related circumstances, additional delivery charges or other applicable conditions may apply.
8. Returns, Exchanges and Refunds
Returns, exchanges, cancellations, and refunds are subject to our Return & Refund Policy.
Before placing an order, customers are advised to review the applicable return and refund conditions, including eligibility requirements, applicable time limits, product-condition requirements, and any exclusions.
Certain products, including some bridal, customised, made-to-order, sale, or specially prepared items, may have different return or exchange conditions where clearly communicated at the time of purchase.
9. Cancellation of Orders
Order cancellation may be permitted only within the time period and under the conditions specified in our applicable cancellation or refund policy.
Once an order has been processed, packed, dispatched, customised, or specially prepared, cancellation may no longer be possible.
Please contact us as soon as possible if you wish to request cancellation.
10. Intellectual Property
All content available on the Deep Mala Sarees website, including but not limited to:
- Logos and brand names
- Product photographs
- Images and graphics
- Text and product descriptions
- Website design
- Page layouts
- Videos
- Other original content
is owned by or licensed to Deep Mala Sarees, unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our website content without prior written permission.
11. User-Submitted Information
If you submit reviews, feedback, photographs, comments, suggestions, or other content to us, you agree that the information provided is lawful and does not infringe the rights of any third party.
You should not submit content that is:
- False or misleading
- Offensive or abusive
- Illegal
- Infringing of intellectual property rights
- Invasive of another person’s privacy
- Harmful or malicious
We reserve the right to remove or decline to publish submitted content at our discretion.
12. Third-Party Services and Links
Our website may use or provide access to third-party services, including payment gateways, delivery providers, analytics services, social media platforms, or external websites.
We are not responsible for the content, availability, security, privacy practices, or performance of third-party services.
Your use of third-party services may be subject to their own terms and policies.
13. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:
- Available without interruption
- Free from technical errors
- Free from viruses or other harmful components
- Completely accurate or current
We may temporarily suspend, modify, or discontinue any part of the website for maintenance, technical reasons, security purposes, or other business requirements.
14. Limitation of Liability
To the extent permitted by applicable law, Deep Mala Sarees will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
15. Force Majeure
Deep Mala Sarees will not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, floods, fires, government restrictions, strikes, transportation disruptions, technical failures, internet or network failures, or other unforeseen events.
16. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
17. Changes to These Terms
We reserve the right to update, modify, or replace these Terms & Conditions at any time.
Changes will become effective when the updated terms are published on this page. We encourage customers to review this page periodically.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.
18. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, any dispute arising from or relating to these Terms & Conditions or your use of our website or services shall be subject to the jurisdiction of the competent courts in Delhi, India.
19. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Deep Mala Sarees
Address: Arya Samaj Road, Uttam Nagar, Delhi, India
Email: mg.mohitgarg011@gmail.com
Phone: +91-9811134327
20. Acceptance of Terms
By accessing or using the Deep Mala Sarees website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these terms, please discontinue use of our website and services.