At Deep Mala Sarees, we want our customers to have a smooth and satisfactory shopping experience. This Refund & Return Policy explains the conditions under which products purchased through our website may be returned, exchanged, or refunded.
Deep Mala Sarees operates both online and offline from Arya Samaj Road, Uttam Nagar, Delhi, offering sarees, ready-made women’s wear, bridal collections, bridal lehengas, Indian ethnic wear, wedding dresses, and related products.
Please read this policy carefully before placing an order.
1. Return Eligibility
Customers may request a return or exchange if the product received:
- Is damaged or defective
- Is incorrect or different from the product ordered
- Has a manufacturing defect
- Is received in an unacceptable condition due to an issue attributable to us
To be eligible for a return or exchange, the product must generally:
- Be unused and unworn
- Be in its original condition
- Have all original tags, labels, packaging, and accessories intact
- Not have been altered, washed, damaged, stained, or otherwise used
- Be accompanied by the order details or proof of purchase
We reserve the right to reject a return if the product does not meet the applicable eligibility conditions.
2. Return/Exchange Request Period
A return or exchange request should be submitted within [7] days of delivery.
Customers should contact us as soon as they notice any damage, defect, incorrect item, or other issue with their order.
Requests submitted after the applicable return period may not be accepted.
3. Bridal, Lehengas and Special Occasion Products
Bridal lehengas, bridal collections, wedding dresses, customised products, altered garments, made-to-order products, and specially prepared items may be subject to different return, exchange, or cancellation conditions.
Because such products may be prepared, altered, or reserved specifically for a customer, returns or refunds may not be available once production, alteration, or customisation has started, except where required by applicable law or where the product has a manufacturing defect or we have supplied an incorrect item.
Please confirm the applicable return conditions with us before purchasing such products.
4. Products Not Eligible for Return
Returns or exchanges may not be accepted for:
- Used or worn products
- Products that have been washed or altered
- Products damaged after delivery due to customer handling
- Products without original tags or packaging
- Customised or altered products, except where applicable due to a defect or incorrect fulfilment
- Made-to-order products, except where applicable due to a defect or incorrect fulfilment
- Products specifically identified as non-returnable
- Products purchased during certain clearance or final-sale offers, where the non-returnable condition was clearly communicated
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us promptly.
We may request:
- Order number
- Photographs or videos of the product
- Photographs of the packaging
- Description of the issue
- Other information reasonably required to verify the claim
Where the issue is confirmed as being attributable to Deep Mala Sarees, we may provide an eligible replacement, exchange, or refund, depending on product availability and the circumstances of the case.
6. Refund Process
Once your return is received and inspected, we will notify you whether the return has been approved.
If approved, the applicable refund will be processed through the original payment method or another suitable method, subject to applicable payment and banking procedures.
Refund processing times may vary depending on the payment provider or bank.
Important: Shipping, delivery, handling, or other charges may be non-refundable unless the return is due to an error, defect, or other circumstance for which Deep Mala Sarees is responsible.
7. Refund for Cancelled Orders
If an order is cancelled before processing or dispatch and the cancellation is eligible under our cancellation terms, the applicable amount may be refunded.
Once an order has been processed, packed, dispatched, customised, altered, or specially prepared, cancellation may not be possible.
8. Exchange Policy
Where an exchange is permitted, the replacement product will be subject to availability.
If the requested replacement product is unavailable, we may offer an alternative solution, such as a refund or store credit, where applicable.
Any difference in product price may need to be paid or refunded, depending on the circumstances.
9. Return Shipping Charges
If a return is required because we sent an incorrect product or the product has a verified manufacturing defect, Deep Mala Sarees may bear the applicable return shipping cost.
For returns requested for other reasons, the customer may be responsible for return shipping charges, subject to the applicable return conditions.
10. Store Purchases
Products purchased directly from our physical store at Arya Samaj Road, Uttam Nagar, Delhi may be subject to separate return or exchange conditions communicated at the time of purchase.
Customers purchasing products from our physical store should retain their invoice or receipt for any eligible return or exchange request.
11. Refund Delays
Although we will make reasonable efforts to process approved refunds promptly, the actual time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.
If you have not received an approved refund within the expected processing period, please contact us.
12. Fraudulent or Abusive Return Requests
We reserve the right to investigate and reject return, refund, or exchange requests that appear fraudulent, misleading, abusive, or inconsistent with this policy.
Repeated misuse of the return or refund process may result in restrictions on future orders.
13. Changes to This Refund Policy
Deep Mala Sarees may update or modify this Refund & Return Policy from time to time.
Any changes will be published on this page with a revised Effective Date. Customers are encouraged to review this policy before placing an order.
14. Contact Us
For return, exchange, cancellation, or refund-related queries, please contact us:
Deep Mala Sarees
Address: Arya Samaj Road, Uttam Nagar, Delhi, India
Email: mg.mohitgarg011@gmail.com
Phone: +91-9811134327
When contacting us regarding an order, please provide your order number, registered mobile number, and details of the issue so that we can assist you efficiently.
15. Important Note
This Refund & Return Policy is intended to provide general information about our return, exchange, cancellation, and refund practices. It does not limit any rights or remedies available to customers under applicable consumer protection or other laws.
By placing an order through our website, you acknowledge that you have read and understood this Refund & Return Policy.