At Deep Mala Sarees, we are committed to delivering your orders safely and conveniently to your preferred address. This Shipping Policy explains our shipping process, delivery timelines, charges, and other important information related to online orders.
Deep Mala Sarees is an online and offline women’s clothing store located at Arya Samaj Road, Uttam Nagar, Delhi, offering sarees, ready-made women’s wear, bridal collections, bridal lehengas, Indian ethnic wear, wedding dresses, and related products.
1. Order Processing
Orders placed through our website are generally processed after successful payment and order confirmation.
We aim to process and dispatch orders within [1–3 business days], subject to product availability and order verification.
Orders containing customised, made-to-order, bridal, or specially prepared products may require additional processing time. Any applicable extended processing period will be communicated to the customer where possible.
Orders placed on Sundays, public holidays, or during major sales and festive periods may require additional processing time.
2. Delivery Time
After dispatch, the estimated delivery time is generally:
- Delhi/NCR: Approximately 1–3 business days
- Other locations in India: Approximately 3–7 business days
- Remote or difficult-to-service locations: Delivery may take longer
These are estimated delivery timelines and are not guaranteed. Actual delivery time may vary depending on the destination, courier service, weather, public holidays, transportation conditions, and other circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping may be offered free of charge on selected products, orders above a specified value, or promotional offers. Any free-shipping conditions will be clearly communicated on the website or during checkout.
4. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Complete address
- City
- State
- PIN code
- Contact/mobile number
Deep Mala Sarees will not be responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.
5. Courier Partners
Orders may be delivered through third-party courier and logistics service providers.
Once the order has been handed over to the courier, delivery will be subject to the courier company’s operational procedures and service availability.
Where tracking information is available, we may provide the tracking details to the customer.
6. Order Tracking
If tracking is available for your shipment, you may receive tracking information through email, SMS, WhatsApp, or another communication channel.
Tracking information may take some time to become active after the order has been dispatched.
Customers can use the provided tracking details to monitor the status of their shipment.
7. Delivery Delays
While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather conditions
- Natural disasters
- Traffic or transportation disruptions
- Public holidays
- Strikes or operational disruptions
- Courier-related delays
- Incorrect or incomplete delivery information
- Government restrictions
- High order volumes during festive or promotional periods
- Other unforeseen circumstances
Deep Mala Sarees will make reasonable efforts to assist customers in case of significant delivery delays.
8. Failed Delivery or Customer Unavailability
If a delivery attempt is unsuccessful because the customer is unavailable, refuses delivery, provides an incorrect address, or fails to respond to the courier, the courier may make additional delivery attempts or return the package to us.
If an order is returned to Deep Mala Sarees due to customer-related reasons, additional shipping charges may apply for re-dispatch, where applicable.
9. Damaged Package at Delivery
Customers are advised to inspect the package at the time of delivery.
If the package appears visibly damaged, opened, tampered with, or otherwise compromised, please take photographs or videos of the package before opening it and contact us as soon as possible.
For products that are damaged or incorrect due to an issue attributable to us or the delivery process, please refer to our Refund & Return Policy for applicable remedies.
10. Wrong or Missing Products
If you receive a product different from what you ordered or discover that an item is missing from your package, please contact us promptly.
We may request photographs, videos, order details, packaging information, or other evidence to investigate the issue.
After verification, we may provide an eligible replacement, exchange, refund, or other appropriate resolution in accordance with our Refund & Return Policy.
11. International Shipping
Currently, shipping is intended primarily for delivery within India.
If international shipping becomes available, applicable shipping charges, customs duties, taxes, documentation requirements, and delivery timelines will be communicated separately.
Unless otherwise stated, any customs duties, import taxes, or charges applicable to international shipments may be the responsibility of the customer.
12. Bridal and Customised Orders
Bridal lehengas, customised garments, made-to-order products, wedding dresses, and specially prepared items may require additional processing and delivery time.
Estimated timelines for such products may vary depending on customisation, measurements, embroidery, availability, and preparation requirements.
Customers are advised to confirm the expected delivery timeline before placing an order for time-sensitive wedding or bridal requirements.
13. Multiple Products in One Order
If an order contains multiple products, items may be shipped together or separately depending on product availability, location, size, or operational requirements.
If items are shipped separately, customers may receive multiple tracking updates or deliveries.
14. Delivery Confirmation
A shipment may be considered delivered when the courier records the package as successfully delivered to the provided delivery address.
Customers should ensure that an authorised person is available to receive the shipment when required.
15. Shipping Policy Changes
Deep Mala Sarees reserves the right to update or modify this Shipping Policy from time to time.
Any changes will be published on this page with a revised Effective Date. Customers are encouraged to review the policy before placing an order.
16. Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact us:
Deep Mala Sarees
Address: Arya Samaj Road, Uttam Nagar, Delhi, India
Email: mg.mohitgarg011@gmail.com
Phone: +91-9811134327
When contacting us about a shipment, please provide your order number, registered mobile number, and delivery details so that we can assist you efficiently.
17. Important Note
All delivery timelines mentioned in this policy are estimates and may vary depending on the destination and circumstances affecting the shipment.
By placing an order through our website, you acknowledge that you have read and understood this Shipping Policy and agree to the applicable shipping and delivery terms.